I'm currently writing a proposal for a PhD application and am struggling to get hold of a key paper which has been referenced in the studneship advertisement. Can anyone help me get a copy?
Johns, N, Lee-Ross D and Tyas P (2000), SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry. Journal of Quality Assurance in Hospitality and Tourism, 1 (1): 13 – 29.
Hi SallyK. I've got access to that. Do you want to message me your email address and I'll send it on?
Here is the article :
...and for deletion from the site after use :
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