Hi there,

Mendeley is getting very long to get back to me; so thought of asking you guys to sort out the problem.

I can't seem to invoke the Cite-while-you-write facility within Word. I am running Win 10 and Office 2016. I have re-installed not only the Mendeley Word plug-in but completely uninstalled Mendeley, restarted the machine and reinstalled Mendeley Desktop but still I can't seem to cite while I write. Word says the plug in has been installed and I can see Cite-O-Matic icons in Word but when I try to cite, it says 'Connection Refused and to check whether I have logged in properly'. I have logged in properly; not too sure how else to log in really. I have also done the debug thing and reset the http server port (to 50002) but still no success. Can anyone help please? Many thanks in advance.

Have you clicked "keep me signed in"? I had something similar a while back and I reinstalled office, which fixed it. But then again, I have an .iso file of office on my laptop so it want that inconvenient.